AUTOMATIC CAPTURE OF YOUR CUSTOMERS PROFILE
We integrate with your hotel systems (PMS, booking engine, channel manager, or WiFi) to manage the automation of customer data ingestion from the time of booking.
Present in all our modules
COMMUNICATIONS ASSOCIATED WITH THE CUSTOMER JOURNEY
Automate engaging messages to be sent in the context of the trip. Program the type of message, the time, the channel (email, sms, instant messaging) and content (render a service, provide information, gather opinion, upsell, others).
Modulo: MESSAGING center
UPSELLING CONCIERGE
Recommend additional hotel services and destination plans to your customers. Reach your client from the time of booking, before check-in, or during their stay. Increase service and revenue with useful and relevant information.
Modulo: UPSELLING concierge
INSTANT MESSAGING
Have your client chat with you at any time. Provide this additional online service, and the most dynamic communication channel for support and sales. Put your chat service on your website, on your upselling page.
Modulo: MESSAGING center
FEEDBACK
Use direct opinions of your clients to encourage reviews on sites such as Tripadvisor, Google Places, Trivago or HolidayCheck, while reducing the risk of negative opinions being posted. Improve your service quality and your online reputation.
Modulo: FEEDBACK engine
ISSUE TRACKING
The direct opinion of your customer is the best way to know how to make your product and service more competitive. Use our integrated issue tracking to ensure the control and traceability of improvement initiatives implementation.
Modulo: TRACKING assistant
ACTIVE LISTENING
Get to know in real time the opinions that your clients published in online travel agencies and review sites. Manage your public response from the application.
Modulo: REPUTATION alerts
ACTIVITY ANALYTICS
Reports adapted to the analysis of the operation, upselling and cross-selling sales, and the effectiveness of marketing actions, referencing, and reputation.
Present in all our modules
NEWSLETTERS
Program automatic communications with your client. Send messages by email, sms, via facebook. You will be able to link to your customer and acquire new ones.
Modulo: MESSAGING center
REFERRAL MARKETING
Any communication with your client is an opportunity for you to use referral marketing. Use the occasional messages linked to the trip to encourage them to share your promotions, offers or content of interest.
Modulo: MESSAGING center